Help Center
Guides to launch and growyour community.
Step-by-step playbooks, setup notes, and best practices for creators and teams building community businesses on Mateflow.
Start with what you're trying to do
Set up your community
Launch it, make it yours, or move over from another platform.
Run and grow it
Bring members in, charge for access, and see what's working.
Use a community you've joined
New member? Find your way around, take courses, and manage your membership.
All guides
143 guides
Create an API key
Create an Open API key for your community under Admin → Settings → Integrations → API Access: choose its scopes (permissions) and when it expires, optionally restrict it to IP addresses, copy it once, and replace or revoke it later. API keys are per community.
Set up webhooks
Create a webhook endpoint under Admin → Settings → Integrations → Webhooks, choose which community events it receives (members joining and leaving, access groups, content, payments), verify requests with a signing secret, and debug failed deliveries in Delivery Logs.
Choose a community template
Choose a template when you create a community to start with its theme, starter spaces and categories, onboarding defaults, and sample posts. Learn how to change them later and remove the sample posts.
Create your community
Create a new Mateflow community in the creator dashboard: pick a template, choose a name and web address, and start your free trial on a platform plan.
Customize your sign-up page
Add an intro, a cover image or video, your hosts, and common questions to your community's sign-up page, choose which social proof visitors see, add testimonials and stats, and give each paid plan its own pitch.
Customize community emails and notifications
Set your community's email sender name, From address, and Reply-To address, verify your own sending domain, edit and test the welcome email, turn renewal receipts on or off, get new-member alerts, set new members' default notifications, and use and test your own SMTP server, in Admin → Settings → Email & Notifications.
Add terms of service and a privacy policy
Write your community's terms of service and privacy policy and link your cookie policy in Admin → Settings → Legal, see where members find them, add Google Analytics or a Meta Pixel, and set a minimum age for signing up.
Customize navigation, links, and footer
Reorder, hide, and add items in your community's main menu, add reference links to the bottom of the sidebar, and set the footer's copyright text and social icons, in Admin → Appearance.
Customize your homepage
Set how the Discover feed is sorted, choose which sidebar widgets appear, add homepage banners for members and visitors, and feature spaces, in Admin → Appearance → Homepage.
Choose a theme and dark mode
Pick or create a theme for your community's brand colors, fonts, and dark mode in Admin → Appearance → Themes, publish it, restore an earlier version, and set the default light or dark mode.
Customize your logo, favicon, and social image
Upload your logo, favicon, square app icons, social sharing (Open Graph) image, and sign-in page background on the Branding page, and find where to set your brand colors and fonts.
Choose who can join: visibility and registration
Make your community public or private, and choose how new members sign up: open, invite only, approval required, closed, or paid.
Can't find what you need?
If you're a member of a community, its admins are the right people to ask. If you're building or running one on Mateflow, our team can help.