Help Center
Guides to launch and growyour community.
Step-by-step playbooks, setup notes, and best practices for creators and teams building community businesses on Mateflow.
All guides
56 guides
Understand AI usage and credits
How your community's AI usage works: plan quota versus on-demand wallet credits, bringing your own provider key (BYOK), and where to track requests and cost.
Take a course as a member
Enroll in a community course, move through video, text, and file lessons, take quizzes, track your progress, and earn a completion certificate.
Schedule and draft your posts
Save drafts, schedule posts to publish later at a set date and time, and polish your writing with the composer's built-in AI Enhance helper.
Install the Mateflow app on your phone
Add your community to your phone's Home Screen as an app on iPhone or Android, so it opens full screen and keeps you connected on the go.
Set your display language and theme
Choose a light, dark, or system theme and pick the language Mateflow shows you. These are personal display settings that only affect your own view.
Attend events and RSVP
Find community events, RSVP as Attending, Maybe, or Not going, join online sessions, set reminders, handle waitlists, and add events to your calendar.
Your notification preferences
Control which notifications you receive, choose email, push, and in-app delivery, set a digest frequency, and tune settings per category and per space.
Report content, block, and mute members
How to report a post, comment, or member for review, and how to block or mute someone so their content stops reaching you.
Manage your membership
View your active tiers and one-time purchases, redeem a code, update your payment method, and cancel a paid membership from your Member Center.
Getting started as a member
A new member's first steps: complete your profile, join spaces, publish your first post, ask the AI assistant, and find your Member Center.
Earning points, badges, and levels
How you earn points, level up, unlock badges, and where to see your rank and progress inside your Member Center and on your profile.
Community settings and registration
Set who can join your Mateflow community and whether it's public or private using the General and Registration settings in the admin panel.
Certificates and course completion
How Mateflow tracks course progress, what counts as completing a course, and how completion certificates are earned, downloaded, shared, and verified.
Appeal a moderation decision
What happens if your content is removed or your account is suspended, and how to submit an appeal and track its status.
API, webhooks, and integrations
Connect Mateflow to other tools: turn on app integrations, send real-time webhooks, issue scoped API keys, and enable SSO for your members.
Your member dashboard (Member Center)
The Member Center is your personal home in a Mateflow community: your membership and tiers, achievements, points, and join requests all in one place.
Understand your community analytics
A tour of Mateflow's analytics dashboards — members, engagement, retention, and spaces — explaining what each metric means and the action to take next.
Troubleshooting: members can't join or post
The real settings behind a member who can't join a space or can't post — private/secret spaces, pending join requests, tier gating, registration approval, and posting permissions — each with the fix.
Troubleshooting custom domain issues
Domain not verifying, HTTPS stuck, apex vs subdomain, or the 30-day change cooldown? Diagnose and fix the most common Mateflow custom domain problems.
Troubleshooting billing and subscription problems
Fix the most common billing snags for your community's subscription: failed payments, a restricted overlay, expired cards, cancellations, and missing invoices.
Set up free trials and plan tiers
Configure paid membership plans in Mateflow: monthly and annual pricing, free trials, benefits, subscriber caps, multiple tiers, and coupon discounts.
How to migrate your community to Mateflow
Move your members and content from another platform to Mateflow with the built-in CSV member importer, invites, and a simple content-seeding plan.
Member data, privacy, and export
How to export a copy of your Mateflow data, deactivate or delete your account, and what privacy controls exist — plus what admins are responsible for.
Media, Podcast, and Blog spaces
Beyond the standard Post space, Mateflow offers Media, Podcast, and Blog space types tuned for galleries, audio episodes, and long-form articles. Here is what each is for.
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More ways to get up to speed
Can't find what you need?
Move from self-serve research into a human conversation when the next decision is about migration, rollout, or plan fit.