Help Center
Guides to launch and growyour community.
Step-by-step playbooks, setup notes, and best practices for creators and teams building community businesses on Mateflow.
Start with what you're trying to do
Set up your community
Launch it, make it yours, or move over from another platform.
Run and grow it
Bring members in, charge for access, and see what's working.
Use a community you've joined
New member? Find your way around, take courses, and manage your membership.
All guides
142 guides
Set up member categories with access groups
Sort members into categories such as Founders and Investors with access groups (previously called member tiers): add the group yourself, sell it after people join, or charge a different price at sign-up.
Take a course
Enroll in a course (free, paid, by subscription, or by request), work through lessons and quizzes, track your progress, and earn a certificate you can share and verify.
Manage your membership and payments
See your paid memberships and Lifetime Access purchases in the Member Center, change your plan, update your payment method, redeem a code, and cancel a subscription.
Your Member Center
The Member Center (member dashboard) shows your membership, access groups, Lifetime Access spaces, medals, points, and space join requests, with shortcuts to change your plan, manage billing, and redeem a code.
Your platform plan and free trial
How your community's platform plan and free trial work, where to manage billing (Admin → Billing vs the creator dashboard), how to subscribe, and what the billing statuses mean.
Make your community paid to join
Turn on the Paid registration mode so visitors must subscribe before their account is created, and learn what members and your team see when a subscription ends.
Create a subscription plan: pricing, trials, and benefits
Create a recurring Subscription Plan in Admin → Monetization → Subscription Plans: set monthly and annual prices, add a free trial, choose the access group it grants, and list its benefits.
Ways to earn with your community
Compare the ways to charge members in Mateflow (subscription plans, one-time space purchases, a paid community, paid courses, and coupons) and what each one needs before you start.
Create an access group and choose what it unlocks
Create an access group (previously called a member tier), choose the spaces it unlocks, set a default group, and edit, reorder, or delete groups in Admin → Members → Access Groups.
How access groups work
Access groups (previously called member tiers) decide which private spaces and courses a member can open. Learn how members get a group, what it unlocks, and how it relates to subscription plans.
Troubleshoot billing and plan problems
Fix common problems with your community's platform plan: an ending trial, the restricted admin notice, failed payments, a card that doesn't activate the plan, and missing buttons.
Transfer community ownership
Change who owns a community: transfer one community to another Mateflow creator account, or your whole workspace to a teammate. What to cancel first, what changes immediately, and how the new owner sets up billing and Stripe.
Can't find what you need?
If you're a member of a community, its admins are the right people to ask. If you're building or running one on Mateflow, our team can help.