If your community offers paid memberships, you manage them from the Member Center and the Subscription & Billing page. This guide shows how to see what you have, change your plan, update your card, redeem a code, and cancel a subscription.
Who can do this: Any member of a community that sells memberships. · Where: Web and the Mateflow app. In the iPhone and iPad app, you can see your membership, but buying and changing plans happen on the web. · Plan: Available only if your community offers paid memberships.
See your memberships and purchases
On the web, click your avatar and choose Member Center. Under My Subscriptions & Assets you'll find:
- Active Membership: the membership you're subscribed to. Click View benefits to see what's included, or Manage subscription to change it.
- Lifetime Access: spaces you bought with a one-time payment. They don't expire. Click Enter Space to open one.
To go straight to your subscription, click your avatar and choose My Subscriptions. This opens Subscription & Billing, which shows your plan, its status, your next invoice date, and your Billing History. In the app, open Member center and tap Manage plan.
Upgrade or change your plan
- Quick Upgrade (in Member Center, while your subscription or trial is active): moves you to a higher plan right away, using your saved payment method. You pay only the difference for the rest of the current billing period. The dialog shows what's Due today before you click Confirm upgrade. During a trial, you aren't charged until the trial ends.
- Change Plan (on Subscription & Billing): choose another plan and billing period, review the Change Summary, and click Confirm Change.
To switch to a plan in a different currency, cancel your current subscription first, then subscribe to the new plan. If you have a coupon, enter it in Have a coupon code? when you subscribe from the plans page.
Update your payment method and download receipts
On Subscription & Billing, click the card icon (Manage billing & payment methods). A secure Stripe billing portal opens, where you can update your card and billing address and see receipts. You can also download a receipt from Billing History with Download receipt.
In the Android app, open Member center → Manage plan, then tap Manage payment or Stripe billing portal.
Redeem a code
If the community gave you a promo, gift, or partner code:
- In Member Center, click Redeem Code.
- Enter the code and click Validate. You'll see what the code unlocks.
- Click Apply Code.
A code can't be applied while you have a subscription billed to your card, or while a checkout is unfinished. In the Android app, tap Redeem in Member center. Codes can't be redeemed in the iOS app.
Cancel your subscription
- Click your avatar, choose My Subscriptions, and click Cancel.
- Choose why you're cancelling and click Continue.
- Review what happens next and click Cancel Subscription.
In the Android app, open Member center → Manage plan and tap Cancel subscription.
What happens after you cancel a subscription
- You keep access until the end of the billing period you've paid for, and you won't be charged again.
- Until then, you can change your mind: click Reactivate Plan on the web, or Resume renewal in the app.
- When the period ends, you lose the membership's benefits and the spaces it unlocked. Spaces under Lifetime Access stay yours.
- If the community requires a subscription to enter, cancelling ends your membership of the community. To come back, you'll need to subscribe again.
Memberships on iPhone and iPad
In-app purchases aren't available in the iPhone and iPad app, so prices and purchase buttons don't appear there. Subscribe, change your plan, or cancel on the web. Anything you buy on the web works in the app as soon as you sign in.
Get help with a charge or refund
Refunds and cancellations follow your community's billing policy, so contact the community's owner or admins about a charge. See Get help with your community.
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