If your community offers paid memberships, you manage them from the Member Center and the Subscription & Billing page. This guide shows how to see what you have, change your plan, use a coupon code, update your card, redeem a code, and cancel a subscription.
Who can do this: Any member of a community that sells memberships. · Where: Web and the Mateflow app. In the iPhone and iPad app, you can see your membership, but buying and changing plans happen on the web. · Plan: Available only if your community offers paid memberships.
See your memberships and purchases
On the web, click your avatar and choose Member Center. Under My Subscriptions & Assets you'll find:
- Active Membership: the membership you're subscribed to. Click View benefits to see what's included, or Manage subscription to change it.
- Lifetime Access: spaces you bought with a one-time payment. They don't expire. Click Enter Space to open one.
To go straight to your subscription, click your avatar and choose My Subscriptions. This opens Subscription & Billing, which shows your plan, its status, your next invoice date, and your Billing History. In the app, open Member center and tap Manage plan.
Change your plan
- Quick Upgrade (in Member Center, while your subscription or trial is active): switches you right away to a plan that costs more, using your saved payment method. You pay only the difference for the rest of the current billing period. The dialog shows what's Due today before you click Confirm upgrade. During a trial, you aren't charged until the trial ends.
- Change Plan (on Subscription & Billing): choose another plan and billing period, review the Change Summary, and click Confirm Change. The change takes effect right away. If the new plan costs more, you pay the prorated difference now; if it costs less, the difference is credited toward your future bills. Switching during a free trial costs nothing; the new plan's price applies when the trial ends.
To switch to a plan in a different currency, cancel your current subscription first, then subscribe to the new plan. If you have a coupon, enter it in Have a coupon code? when you subscribe from the plans page.
Use a coupon code
A coupon code gives you a discount on your first payment when you subscribe. On the web, enter it in Have a coupon code? before you go to checkout:
- On the Membership Plans page, after you choose a paid plan.
- When you sign up for a paid community, on the form where you create your account.
- On the page for subscribing again after your subscription ends: click Have a coupon code? above the plans.
In the Android app, tap Have a coupon code? in the same places: on Choose a plan when you start a new paid subscription, when you sign up for a paid community, and above the plans when you subscribe again.
If the community sent you a coupon link, open it and the code is filled in for you, even if you sign in first. Each coupon works once per member. Coupons can't be used when you change an existing plan, or in the iPhone and iPad app. A coupon isn't a redeem code, so don't enter it in Redeem Code. If a code isn't recognized in Have a coupon code?, it may be meant for the Stripe checkout page: leave the field empty and enter it there.
Update your payment method and download receipts
When you subscribe or buy a space, the community emails you a confirmation with the amount and a link to your billing page. After you subscribe from the Membership Plans page on the web, the success page says You'll receive a confirmation email. Automatic renewals also bring an email receipt, unless the community has turned them off.
On Subscription & Billing, click the card icon (Manage billing & payment methods). A secure Stripe billing portal opens, where you can update your card and billing address and see receipts. You can also download a receipt from Billing History with Download receipt.
In the Android app, open Member center → Manage plan, then tap Manage payment or Stripe billing portal.
Redeem a code
If the community gave you a promo, gift, or partner code:
- In Member Center, click Redeem Code.
- Enter the code and click Validate. You'll see what the code unlocks.
- Click Apply Code.
A code can't be applied while you have a subscription billed to your card, or while a checkout is unfinished. In the Android app, tap Redeem in Member center. Codes can't be redeemed in the iOS app.
Cancel your subscription
- Click your avatar, choose My Subscriptions, and click Cancel.
- Choose why you're cancelling and click Continue.
- Review what happens next and click Cancel Subscription.
In the Android app, open Member center → Manage plan and tap Cancel subscription.
What happens after you cancel a subscription
- You keep access until the end of the billing period you've paid for, and you won't be charged again.
- Until then, you can change your mind: click Reactivate Plan on the web, or Resume renewal in the app.
- When the period ends, you lose the membership's benefits. You're removed from the request-only, paid, and invite-only spaces and courses it unlocked, and you stay a regular member of open spaces. Spaces you can get into another way, such as Lifetime Access, stay yours.
- If the community requires a subscription to enter, cancelling ends your membership of the community. To come back, you'll need to subscribe again.
Renew a membership that has ended
When your subscription has ended, Subscription & Billing says so and shows the date it ended. Click Renew [plan] to subscribe to the same plan again, or Choose another plan. In the app, open Member center → Manage plan and tap Re-subscribe.
If the community requires a subscription to enter, you're taken straight to a page where you choose a plan, and your old plan is marked Your previous plan. Free trials are offered once per member: if you've had a subscription in this community before, you're charged as soon as you subscribe again.
Memberships on iPhone and iPad
In-app purchases aren't available in the iPhone and iPad app, so prices and purchase buttons don't appear there. Subscribe, change your plan, or cancel on the web. Anything you buy on the web works in the app as soon as you sign in.
Get help with a charge or refund
Refunds and cancellations follow your community's billing policy, so contact the community's owner or admins about a charge. See Get help with your community.
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