Simple, transparent pricing
Every plan starts with a 14-day free trial — no credit card required. Upgrade as you grow.
Best for getting started
Validating a new community idea and accepting your first payments.
Billed $490/yearSave 17%
3% transaction fee
- Unlimited members
- 10 spaces · 50 GB storage
- Custom domain & courses
- Paid memberships with Stripe
- AI Copilot — 500 queries/mo
Most popular
Growing a branded community business with custom domain, lower fees, and richer tooling.
Billed $1,290/yearSave 17%
2% transaction fee
- Everything in Starter, plus:
- Custom CSS, API access & webhooks
- 50 spaces · 200 GB storage
- Courses, gamification & Q&A
- AI Copilot 3,000/mo + Knowledge Base
Best for teams & scale
Running a larger team or revenue operation with SSO, API, custom CSS, and white-label.
Billed $3,990/yearSave 17%
1% transaction fee
- Everything in Growth, plus:
- Unlimited spaces · 1 TB storage
- SSO, white-label & custom SMTP
- Audit logs, RBAC & approvals
- AI Copilot 15,000/mo + your own key
For custom requirements
Advanced governance, security, and support needs with custom rollout and commercial terms.
Custom rollout & commercial terms
0% transaction fee
- Everything in Business, plus:
- Unlimited storage & AI usage
- Dedicated CSM, SLA & data residency
- Custom integrations & rollout
- Multi-site volume pricing
Compare plans
What differentiates each tier. View all features
| Capability | Starter$49/mo | Growth$129/mo | Business$399/mo | EnterpriseCustom |
|---|---|---|---|---|
| Content | ||||
| Posts, polls & feed | ||||
| Blogs | ||||
| Events | ||||
| Courses | 3 | Unlimited | Unlimited | Unlimited |
| Q&A spaces | — | |||
| Podcasts | — | — | ||
| Community & messaging | ||||
| Community members | Unlimited | Unlimited | Unlimited | Unlimited |
| Spaces | 10 | 50 | Unlimited | Unlimited |
| Direct messaging | ||||
| Group messaging | — | |||
| Chatrooms | 3 | 25 | Unlimited | Unlimited |
| Engagement | ||||
| Points & leaderboards | — | |||
| Badges | — | |||
| Monetization | ||||
| Paid memberships | ||||
| Member tiers | — | 5 | 20 | Unlimited |
| Transaction fee | 3% | 2% | 1% | 0% |
| AI & Knowledge Base | ||||
| AI Copilot | ||||
| AI queries / month | 500 | 3,000 | 15,000 | Unlimited |
| Knowledge Base | 200 MB | 1 GB | 10 GB | Unlimited |
| Bring your own AI key | — | — | ||
| Brand & appearance | ||||
| Custom domain | ||||
| Custom CSS | — | |||
| White-label | — | — | ||
| Admin & governance | ||||
| Admins | 2 | 5 | 15 | Unlimited |
| Moderators | 5 | 15 | 50 | Unlimited |
| Custom profile fields | — | 10 | 30 | Unlimited |
| Content approval | — | — | ||
| Audit logs | — | — | ||
| Custom roles (RBAC) | — | — | ||
| Automation & integrations | ||||
| Automation rules | — | 10 | 50 | Unlimited |
| Webhooks | — | 5 | 20 | Unlimited |
| API access | — | 5,000/day | 10,000/day | Unlimited |
| SSO (SAML + OIDC) | — | — | ||
| Email marketing | — | |||
| Email sends / month | — | 5,000 | 25,000 | Unlimited |
| Custom email sender | — | |||
| Custom SMTP | — | — | ||
| Storage & uploads | ||||
| Storage space | 50 GB | 200 GB | 1000 GB | Unlimited |
| Upload size limit | 25 MB | 100 MB | 500 MB | 1 GB |
| Support | ||||
| Priority support | — | — | ||
Frequently asked questions
Common questions before you launch, upgrade, or sign a larger contract.
01
Can I start before I have a full team?
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01
Can I start before I have a full team?
Yes. The Free and Starter plans are designed for solo creators and small teams validating a community idea. You can launch, invite members, and accept payments on your own. Add team roles and deeper tooling when you are ready to grow.
02
Which plan includes custom domains and branding controls?
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02
Which plan includes custom domains and branding controls?
Custom domains are included on every plan. Advanced analytics and Knowledge Base with AI indexing are available on the Growth plan and above, along with API access. Business adds custom CSS and white-label for deeper branding and integration control.
03
Which plan is best for memberships and monetization?
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03
Which plan is best for memberships and monetization?
All paid plans support memberships, gated spaces, and Stripe payments. The difference is the platform transaction fee: 3% on Starter, 2% on Growth, 1% on Business, and 0% on Enterprise. If you expect meaningful revenue, a higher tier pays for itself through lower fees.
04
When should I move to a higher-tier plan?
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04
When should I move to a higher-tier plan?
Upgrade when you need capabilities your current plan does not include, such as SSO, API access, or lower transaction fees. You do not need to replatform. Upgrades take effect immediately with pro-rated billing, and downgrades apply at the end of the current billing period.
05
How do transaction fees work?
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05
How do transaction fees work?
Transaction fees apply only when you monetize your community (charge members for subscriptions or gated content). The platform fee decreases as you upgrade: 3% on Starter, 2% on Growth, 1% on Business, and 0% on Enterprise. Standard Stripe processing fees (2.9% + $0.30) apply separately.
06
Can I try Mateflow before committing to a paid plan?
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06
Can I try Mateflow before committing to a paid plan?
Yes. Every plan includes a 14-day free trial with full Growth-tier features and no credit card required. When you are ready, upgrade or switch tiers without rebuilding your site.
07
Is there a setup fee or required onboarding package?
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07
Is there a setup fee or required onboarding package?
No mandatory setup fee and no required onboarding package for self-serve plans. If you need procurement support, migration guidance, SLA terms, or custom rollout help, that is handled through Enterprise.
08
I am switching from Circle, Bettermode, or another platform — do you offer migration help?
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08
I am switching from Circle, Bettermode, or another platform — do you offer migration help?
Yes. Our Migration Program gives switching customers a 30-day extended trial, 50% off the first 3 months on an annual Growth or Business plan, and a 12-month price lock so your subscription cost stays predictable. Growth and Business customers also get hands-on migration assistance for members, content, and custom domains. Visit the Migration page for the full program details and to start a switch.
09
How does the 12-month price lock work?
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09
How does the 12-month price lock work?
When you switch from another community platform and join Mateflow through the Migration Program, the price you sign up at stays the same for 12 months — even if our published prices change. The lock applies to your chosen plan tier and billing cadence, and renews at the then-current price afterward.
Choose a plan that fits how you want to launch and operate
Start your 14-day free trial or book a higher-touch conversation if you need help with rollout, plan fit, or commercial review.