You decide which notifications reach you and how: in the community (in-app), by email, or as push notifications on your phone. This guide covers your notification settings, email digests, event reminders, per-space notification levels, and muting.
Who can do this: Any signed-in member. · Where: Web (Settings → Notifications) and the Mateflow app. · Plan: Not plan-dependent. Some notification types, such as courses or badges, only matter if your community uses those features.
Open your notification settings
- On the web: click your avatar, choose Settings, then Notifications. The page has four tabs: Preferences, Categories, Spaces, and Muted.
- In the app: open the menu (☰) and tap Settings and privacy → Notifications, or tap the settings icon on the Notifications tab.
On the Preferences and Categories tabs, click Save Notification Settings when you're done. The Spaces and Muted tabs save each change right away.
Turn email, push, and in-app notifications on or off
On the Preferences tab, under General Settings:
- Email Notifications: notifications sent to your inbox. System notices, such as updates on your space join requests, follow this switch too.
- Push Notifications: alerts in the Mateflow app on your iPhone or Android phone. Browsers don't get push notifications.
- In-App Notifications: the notification bell inside the community.
Each channel works on its own: turning off In-App Notifications doesn't stop email or push. When a channel is off, its switches on the Categories tab are turned off too.
Marketing Emails covers news, tips, and promotions. Turning it off doesn't affect account or notification emails, but it also pauses the Community Digest.
In the app, the Push notifications switch is at the top, and Channels has In-app and Email.
Choose notification types and channels
On the Categories tab, each type has its own Email, Push, and In-App switches:
- Social: New Followers, Likes, Comments & Replies, Mentions, Reposts & Quotes
- Activity: Direct Messages, Event Reminders
- Achievements: Badge Earned, Courses
- System: System Notices, such as moderation decisions and changes to your space memberships
For example, keep Mentions on every channel but get Likes in-app only. In the app, Push alerts by type sets which types reach your phone.
New direct messages work differently: they reach you only as push notifications in the Mateflow app. They don't appear in your notifications list and aren't emailed, so the Email switch for Direct Messages doesn't affect them. Muted conversations and the conversation you have open don't send a push. An @mention in a conversation also sends a Mentions notification. See Turn on push notifications on your phone.
Reactions to your messages, in conversations and in chat spaces, do appear in your notifications list. They fall under Direct Messages. The notification shows the emoji and the message it was added to, and opens the chat at that message.
Set email digests and event reminders
- Email Digest Frequency: how often your notifications are bundled into a summary email: Real-time, Daily, Weekly, or Off. It needs Email Notifications on.
- Community Digest: a weekly pick of highlights your community sends on its own schedule. In the app, it's called Community weekly email. If it was paused because you didn't open it for a while, click Resume digest.
- Default reminder offset (under Event Reminders): when you're reminded about events you RSVP to: Off, 15 minutes before, 1 hour before, or 1 day before.
Set a notification level for each space
Each space you've joined can have its own level. Chat spaces use three levels of their own instead.
| Level | What you get |
|---|---|
| All activity | Everything from the space, including likes and reposts on your posts |
| Highlights | Replies, quotes, @mentions, accepted answers, and course updates |
| Mentions only | Only when someone @mentions you |
| Off | Nothing, except reminders for events you've joined |
On the web, open the space and click its Notifications (bell) button, open the space's ⋮ menu in the sidebar and choose Notifications, or use the Spaces tab in Settings → Notifications. In the app, tap the bell icon on the space's page and choose under Notify me about.
Set notifications for a chat space
Regular messages in a chat space never send a notification or a push. A chat space only notifies you about @mentions and reactions to your messages, so it has three levels:
| Level | What you get |
|---|---|
| @mentions and reactions | When someone @mentions you there, or reacts to your message |
| @mentions only | Only when someone @mentions you there |
| Off | Nothing from the chat, including @mentions |
On the web, open the chat's ⋮ menu, choose Notifications, and pick a level under Notify me about. The sidebar's ⋮ menu and the Spaces tab in Settings → Notifications offer the same three levels. Chat space levels are set on the web; the app has no bell in chat spaces. The level doesn't affect unread badges: even at Off, the chat still shows that it has new messages.
Mute people, posts, or spaces
The Muted tab lists everything you've muted, under Users, Posts, and Spaces. Muted items don't send notifications. Click Unmute to hear from one again. To mute or block someone, see Report content, block, and mute.
Get push notifications on your phone
Push notifications need two things: your phone must allow notifications for the Mateflow app, and Push Notifications must be on in your settings. If the app's Notifications tab shows Get pushed when it matters, tap Turn on and allow notifications. If you blocked them before, the app opens your phone's settings. See Turn on push notifications on your phone.
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