Your account settings control what other members see about you and how you sign in. This guide covers your profile, username, email, password, linked social accounts, signed-in devices, and login alerts.
Who can do this: Any signed-in member. · Where: Web (Settings) and the Mateflow app (Settings and privacy). · Plan: Not plan-dependent.
Your account belongs to one community. If you use the same email in several Mateflow communities, each has its own profile, password, and settings.
Edit your profile
- Click your avatar in the top bar and choose Settings. Profile opens.
- Click the cover image or avatar to upload a new one, or remove the current one.
- Under Profile Information, edit your Display Name (up to 50 characters), Headline (up to 100), Bio (up to 255), and Location (up to 50).
- Under Social Links, click Add Link to add up to five links, such as LinkedIn, GitHub, or a Custom Link.
- Click Save Profile Changes.
If your community collects extra details, fill them in under Additional Information and click Save Additional Info. Fields marked as required must be filled in. If an admin has lowered a field's length limit since you answered, your answer is kept and marked "Too long — shorten it to 100 characters or fewer." (with that field's limit). You have to shorten it only to save a change to that field; changes to your other fields still save.
In the app, open the menu (☰), tap Settings and privacy, then Edit profile. You can change your name, headline, bio, location, avatar, and cover there. New photos save immediately.
Change your username
Your username is your @handle and forms your profile link, for example your-community.mate.so/@yourname.
- In Settings → Profile, scroll to Username.
- Type the new username: 3–30 letters, numbers, underscores, periods, or hyphens, starting and ending with a letter or number. Mateflow checks whether it's available.
- Click Change Username and confirm.
You can change your username once every 30 days, and your old profile link stops working. Usernames keep the capital letters you type but aren't case-sensitive: @JaneDoe and @janedoe are the same name, so you can't pick one that differs from another member's only in capitals. Changing only the capitalization doesn't count toward the 30-day limit, and your profile link keeps working. In the app, go to Settings and privacy → Account → Change username.
Change your email address
- Go to Settings → Security and find Change Email.
- Enter your New email and your Current password, then click Send verification email.
- Open the email sent to your new address and click the link within 30 minutes.
Until you confirm, you keep signing in with your current email. Didn't get the email? Click Resend. Once the change is confirmed, you're signed out on all devices. Sign in again with your new email and the same password.
In the app, go to Settings and privacy → Account → Email. If you've never set a password, set one first (see below), because the change asks for it.
Change or set your password
In Settings → Security, use Change Password: enter your Current Password, a New Password, and Confirm New Password, then click Change Password. If you signed up with a social account and have no password yet, the section is called Set Password instead.
In the app, go to Settings and privacy → Account → Password. Forgot your password? See Troubleshoot signing in.
Link or unlink social sign-in accounts
Under Social Accounts in Settings → Security, go to Link another account and click a provider, such as Link Google, to add it as a way to sign in. Click Unlink to remove one. You can't unlink your only way to sign in: set a password or link another account first. In the app, go to Settings and privacy → Account → Connected accounts.
Sign out of other devices
Active Sessions in Settings → Security lists every device where you're signed in; this one is marked Current. Click the trash icon (Revoke session) next to a device and confirm with Revoke to sign it out right away, or click Revoke all other sessions. In the app, go to Settings and privacy → Sessions and tap Sign out from all other devices.
Get alerts about new sign-ins
Under Login Alerts in Settings → Security, turn on Enable login alerts, then choose New device sign-ins, New location sign-ins, and Failed sign-in attempts. In the app, go to Settings and privacy → Privacy & safety and turn on Login alerts.
For extra protection with an authenticator app (two-factor authentication, 2FA), see Turn on two-factor authentication.
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