If something breaks your community's rules, report it so the moderators can review it. If you just don't want to see or hear from someone, block or mute them. This article covers all three and what happens after each one.
Who can do this: Any signed-in member. · Where: Web and the Mateflow app for iOS and Android. · Plan: Available in every community.
Report a post, comment, or event
Reporting (flagging) sends the content to your community's moderators and admins. Reports about content in a space also go to that space's moderators.
- Open the ⋯ menu on the post, comment, or article and choose Report post, Report comment, or Report blog. For an event, open the event's More (⋯) menu and choose Report event.
- Under Reason, pick one: Spam, Harassment, Hate speech, Violence, Nudity / sexual content, Misinformation, Copyright, Impersonation, Illegal activity, Fraud / scam, or Other.
- Optionally, add Additional details to help the moderators decide.
- Click Submit report. You'll see "Thanks. Our team will review your report."
On the web, the reported post or comment is then hidden for you and replaced with "You reported this post". Click Show anyway to see it again. You can't report your own content.
In the app: tap ⋯ on a post or comment, choose Report post (or Report comment or Report blog), pick a reason, and tap Submit. Events can't be reported in the app.
Report a member or a message
- A member: on the web, open their profile, click the ⋮ menu, and choose Report user. In the app, tap ⋯ on their profile and choose Report account.
- A message in a direct message, group chat, or chat space: on the web, hover over the message, open More, and choose Report message. In the app, long-press the message and tap Report. If you choose Other as the reason, describe the problem. A reported message disappears from your view of the conversation.
Spaces themselves can't be reported. In the app, Report space only shows "Reporting will land in the next update." To raise a problem with a whole space, report its posts or contact the community's admins.
What happens after you report something
- Moderators review the report and decide what to do. They may remove the content, warn or restrict the member, or take no action.
- The author isn't told that you reported them. The moderators can see who sent a report.
- When the report is closed, you get a notification: "Your report was reviewed and action was taken" or "Your report was reviewed — no action was needed".
- If you try to report the same thing again right away, you see "You just reported this. Please wait a moment."
Moderation decisions are made by your community's team, not by Mateflow.
Block a member
Blocking cuts off contact between you and another member. Blocked accounts can't see your profile or interact with you, and neither of you can message the other.
- On the web, open the member's profile, click the ⋮ menu, and choose Block. You can also choose Block User from the ⋯ menu on a member card, or Block user from a direct message's ⋮ menu.
- In the Block Account dialog, click Block.
In the app: tap ⋯ on the member's profile, tap Block @username, then tap Block. In the app's messages list, long-press a conversation and tap Block.
The other member isn't notified. To undo it, choose Unblock in the same menu.
Mute a member
Muting is quieter than blocking. You stop seeing the member's posts in your feed, but they can still follow you and see your posts, and they aren't told.
- Web: open the member's profile, click the ⋮ menu, choose Mute, and confirm in the Mute Account dialog.
- App: tap ⋯ on their profile, tap Mute @username, then tap Mute.
To mute only notifications from someone, open a notification's ⋯ menu and choose Mute notifications from this user. To mute a conversation, open its ⋮ menu and choose Mute conversation, then pick how long. To hear less from a space, change its notification level. See Choose your notifications.
See and undo blocks and mutes
- Web: go to Settings → Privacy & Safety and open the Blocked & Muted tab. Click Unblock next to an account under Blocked Accounts, or Unmute under Muted Accounts.
- App: go to Settings and privacy → Blocked accounts, or Settings and privacy → Privacy & safety → Muted accounts. Tap Unblock or Unmute and confirm.
Notification mutes are listed separately on the web under Settings → Notifications → Muted, grouped by Users, Posts, and Spaces. "Muted items don't generate notifications until you unmute them."
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