You control the data in your account. This guide shows how to download a copy of it, adjust your privacy settings, and deactivate or permanently delete your account.
Who can do this: Any signed-in member. · Where: Web (Settings → Security and Settings → Privacy & Safety) and the Mateflow app. · Plan: Not plan-dependent.
Your account belongs to one community. Exporting or deleting it affects only that community. If you use the same email in other Mateflow communities, repeat the steps in each one.
Export a copy of your data
- Go to Settings → Security and find Data & Privacy.
- Under Export my data, click Request export.
- When the export is ready, you get an email with a download link. The export also shows Ready to download in Data & Privacy. Click Download.
The ZIP archive includes your profile, posts, comments, bookmarks, messages, and settings. You can request one export every 24 hours. While it's Queued or Processing, you can click Cancel. The download link expires, so save the file soon; Recent exports shows the expiry date.
In the app, go to Settings and privacy → Account → Export your data (or Privacy & safety → Download your data) and tap Request export.
See the age your community recorded
Some communities ask about your age when you join. To see what was recorded, go to Settings → Security on the web and find Age: "What this community recorded when you joined. It can't be changed." It shows Born with your month and year of birth, or Age confirmation if you ticked the minimum-age box. The section appears only if your community asked, and it isn't shown on your profile.
In the app, go to Settings and privacy → Account. If you gave your month and year of birth, Personal info shows it as Date of birth: "From when you joined. It can’t be changed."
Control your privacy and who can contact you
Go to Settings → Privacy & Safety. On the Privacy tab:
- Online Status: show others when you're online.
- Activity Visibility: who can see your posts and activity on your profile: Everyone, Followers, or Nobody.
- Member Directory: appear in the member list, search results, recommendations, and leaderboards.
- Search Engine Indexing: let search engines such as Google index your profile page.
- Who Can Message You: Anyone, People I Follow, or No One.
Click Save Privacy Settings. The Blocked & Muted tab lists your Blocked Accounts and Muted Accounts; click Unblock or Unmute to undo one. To block, mute, or report someone, see Report content, block, and mute. In the app, go to Settings and privacy → Privacy & safety.
Deactivate or delete: which one to choose
| Deactivate | Delete | |
|---|---|---|
| What happens | Your profile and content are hidden and you're signed out | Your account is scheduled for permanent deletion |
| Can you undo it? | Yes, any time: sign in with your email and password | Yes, within 30 days |
| After that | Nothing more happens | Your account and data are permanently removed |
Deactivate your account
- Go to Settings → Security, scroll to Danger Zone, and click Deactivate next to Deactivate Account.
- Enter your password and click Deactivate.
To come back, sign in with your email and password; your account is reactivated right away. Signing in with a social account or an email link won't reactivate it, so if you don't have a password, set one first under Set Password.
In the app, go to Settings and privacy → Account → Deactivate or delete account and tap Deactivate.
Delete your account permanently
- In Settings → Security → Danger Zone, click Delete Account.
- Enter your password and type
DELETE_MY_ACCOUNTto confirm. - Click Schedule deletion.
You're signed out on all devices, and a 30-day cooldown starts. During it, your content is hidden, and you can't post, comment, or receive messages. When the cooldown ends, your account and data are permanently removed and can't be recovered. If you join the community again later, you start with a new account.
If you pay for a membership, cancel it first. See Manage your membership and payments. In the app, use Delete account on the Deactivate or delete account screen.
Cancel a scheduled account deletion
Sign in on the web during the 30 days. You'll see Your account is scheduled for deletion with the deletion date and time remaining. Click Keep my account (cancel deletion).
Delete your account when you can't sign in
If you can't sign in anymore, you can ask Mateflow to delete your account. Follow the steps at mateflow.com/delete-account and include the email address you used in the community.
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