Mateflow keeps its content moderation and community safety tools in one place: the Moderation section of the admin console. This article explains what each tool is for and who can use it. The linked articles walk through each tool step by step.
Who can do this: Owners, admins, and moderators. Space moderators work from their own space's review queue. · Where: Web (admin console). Space review queues are on the web and in the app. · Plan: The Audit Log and community-wide post approval depend on your platform plan.
Pages in the Moderation section of the admin console
Go to Admin → Moderation to find these pages:
| Page | What it's for |
|---|---|
| Reports Queue | Posts, comments, events, messages, and members that people reported (flagged). Dismiss a report, warn the author, remove the content, or suspend or ban the member. |
| Automated Moderation | Auto-moderation rules (keyword or word filter, regex, and spam filter rules) and the AI classification settings. Older help pages call this page Auto-Mod Rules. |
| Pending Content | Posts and comments that an auto-moderation rule or AI moderation held back. Approve or reject them. |
| AI Activity | Every AI moderation decision, so you can see how the AI judges content and tune its thresholds. |
| Appeals | Appeals from members who were banned. Approving an appeal lifts the ban. Warnings, suspensions, and content removals can't be appealed. |
| Banned & Suspended | Everyone who is currently banned or suspended. Lift a ban or suspension here. |
| Audit Log | A record of moderation actions: who did what, to whom, and when. |
Who can use the moderation tools
- Owners and admins can use every moderation page. They also change the AI moderation settings (the AI Classification section and Admin → Settings → Content Safety) and can warn, suspend, or ban a member from the member's profile in Admin → Members.
- Moderators (the community-wide Moderator role) see a smaller admin console focused on content and moderation. They can work every page in Moderation: resolve reports, approve or reject held content, manage auto-moderation rules, review appeals, and lift bans. They can't open Admin → Members, so a moderator suspends or bans someone by resolving a report about them.
- Custom roles, if your plan includes them, get moderation access through two permissions: View moderation queue opens the pages read-only, and Resolve moderation items lets the role take action.
- Space admins and space moderators moderate one space from its settings instead of the admin console. On the web, open the space, click Manage, then Review queue. In the app, open the space's menu and tap Manage space → Review queue. Space admins also set the space's Moderation rules, such as post approval and blocked keywords.
Tools members use to report, block, and mute
Members help keep the community safe too:
- Report: members can report a post, comment, blog, event, message, or another member and choose a reason, such as Spam, Harassment, or Hate speech. The report goes to the Reports Queue. Reports about content in a space also show up in that space's review queue. After reporting a post, the member no longer sees it unless they click Show anyway.
- Block and Mute: a member can block or mute another account. Blocked accounts can't see their profile or interact with them, and posts from muted accounts stop showing in their feed. Members manage both lists under Settings → Privacy & Safety.
Blocking and muting are personal settings. They don't send anything to your moderators, so a member who wants you to act needs to report the content too. See Report content, block, and mute.
Other moderation tools outside the Moderation section
- On a post: lock a post to stop new replies, or hide it from members. See Pin, lock, or hide a post.
- Admin → Content → Posts: the Pending tab lists posts that are waiting for approval.
- Admin → Settings → Content Safety: owners and admins turn on Require Post Approval for the whole community and Enable AI moderation.
- Admin → Members: owners and admins warn, suspend, ban, or remove a member from the member's profile.
- Admin dashboard: owners and admins see Pending Actions counts, such as Pending Reports, Held by Auto-Moderation, and Pending Appeals. Each count opens the page that handles it.
How members see moderation decisions
- Authors find their held and removed posts and comments under Settings → Content review. In the app, it's Member center → Content review status.
- Warnings, removals, and report outcomes arrive as notifications, for example "Your report was reviewed and action was taken."
- A banned member who tries to sign in is taken to an appeal page. See Appeal a moderation decision.
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