Add-ons (on-demand add-ons) give your community more of a metered resource, such as storage or AI requests, on top of your platform plan. You buy them in the admin console, paying by card or from your community's wallet, a prepaid balance you top up in advance.
Who can do this: Only the community owner. Admins and billing admins see Owner access required. · Where: Web (admin console). The creator dashboard shows a read-only summary. · Plan: Which add-ons you can buy depends on your platform plan.
Open the Add-ons page
Go to Admin → Billing → Add-ons. The page is called Add-ons & on-demand. It has:
- a Wallet balance card;
- one card for each resource your plan offers on demand, for example AI Copilot, Storage, or Live participant-hours.
A card that says Not available on your current plan. can't be bought on your plan. If the page shows No on-demand resources, add-ons aren't available for your community.
You can also reach this page from Admin → Billing → Storage Usage by clicking Purchase Additional Storage.
Top up your community's wallet
The wallet is a prepaid balance for add-on purchases. It belongs to the community and only the owner can use it. Members don't have a wallet.
- On the Wallet balance card, click Add funds.
- Choose an amount, or enter one under Or enter a custom amount. The dialog shows the minimum and maximum top-up.
- Click Continue to payment and pay in Stripe checkout.
When you come back, the card may show Finalizing your top-up… for a moment, then Payment received — your balance is up to date.
Add-on purchases draw from the wallet first, before your card. If the wallet is in a different currency from an add-on, it can't pay for it; pay by card instead.
Buy extra storage (capacity add-ons)
Capacity add-ons, such as Storage, raise a limit. The card shows how much you've Used.
- On the resource card, click Buy more.
- In Buy more capacity, choose a pack. Packs are either one-time or charged per month.
- Choose Pay from balance or Pay by card, then click Buy.
- If Admin verification required appears, re-enter your admin password.
Your purchases are listed under Active add-ons, with the renewal date for monthly packs. Recurring add-ons renew until you cancel them. To cancel one, click the trash icon next to it and click Confirm.
Buy AI credits and other usage credits (consumption add-ons)
Consumption add-ons, such as AI Copilot credits, add usage on top of your plan's allowance. The card shows your Plan quota and your On-demand balance. Credits are used only after the plan's allowance runs out, and they roll over and don't expire.
- On the resource card, click Buy credits.
- Choose a pack, choose Pay from balance or Pay by card, and click Buy.
When the plan allowance is used up, the card shows Past your plan quota — now using on-demand. When credits also run out, it shows On-demand depleted, and that resource pauses until you top up or the allowance resets. For how AI usage is counted, see Understand AI usage and credits.
Turn on auto-recharge
Auto-recharge buys another pack automatically when a consumption balance runs low.
- On the resource card, click Auto-recharge.
- Turn on Enable auto-recharge.
- Set Buy when balance falls below, choose a Pack to buy, and enter a Monthly spending cap (required).
- Click Save.
Auto-recharge pays from your wallet, so keep the wallet funded. The card then shows the threshold and cap, or Auto-recharge is off.
See wallet and purchase history
On the Wallet balance card, click History. Transaction history has two tabs: Wallet (top-ups and credits, such as Top-up, Goodwill credit, and Refund to credit) and Purchases (your add-on purchases).
See add-ons for all communities in the creator dashboard
Dashboard (app.mateflow.com) → Billing has an AI & storage add-ons section with your Total wallet balance and, for each community, On-Demand this month and its Wallet balance. It's read-only: click a community to open its Add-ons page. The workspace owner and teammates with Finance access can see it.
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