Your community runs on a MateFlow subscription, and when a payment slips the platform surfaces clear warnings before anything is switched off. This guide walks through the billing states you might run into as an owner or admin and exactly how to clear each one. Everything below lives in your admin area under Billing (and its Plans page).
A payment failed or your subscription is past due
When a renewal charge fails, the Billing overview shows a red Past due badge and a "Last payment failed" alert, and a banner appears across the admin area with the days of grace remaining. You keep full access during that grace window, so act before it runs out.
- Click Update payment on the alert (or the banner's Update payment method button). This opens the secure Stripe customer portal.
- Replace or fix the card on file, then save. Stripe retries the charge automatically once a valid method is in place.
- Back in MateFlow, the Past due badge clears to Active once the payment succeeds.
Updating or adding a payment method
Stripe is the source of truth for cards, so payment methods are managed in the customer portal rather than edited inside MateFlow. On the Payment methods card, MateFlow shows the cards on file read-only, tagged Default, Expires soon, or Expired so you can spot a problem early.
- Click Manage in Stripe (or Add a card if none is on file) to open the portal.
- Add a new card, set it as default, and remove the old one.
- An Expired badge means the next renewal will fail โ swap the card before your renewal date.
The "subscription restricted" overlay is blocking the admin
A full-screen, non-dismissable overlay covers the admin when access is restricted. This happens after a trial ends without converting, when a past-due grace period expires, or when a subscription is fully cancelled. To lift it, click Choose a plan to reopen the plan drawer and start (or restart) a paid plan. If you believe the restriction is a mistake, use Contact support to reach the team at support@mateflow.com.
Reactivating after a cancellation
Cancellations in MateFlow take effect at the end of the billing period, so you keep every feature until then. While the subscription shows Cancels soon, a Reactivate button appears on the Billing overview โ click it to resume renewals and drop the scheduled cancellation. If the period has already ended and the subscription is fully cancelled, reactivate by opening Plans and subscribing again.
A trial is ending โ extend or convert it
While a trial is active, the banner offers Extend trial (when eligible) and a Subscribe now action. If a trial ends without a payment method, you enter a short grace period and are then moved to the Free (or a downgrade) plan rather than losing your data.
An invoice is missing or shows as failed
Open Billing history to review every charge. Use the search box and the status filter (All, Paid, Pending, Failed, Refunded) to find a specific invoice.
- Download or view an invoice from its row; some very recent invoices may not have a PDF yet.
- For a Failed invoice, open it and choose Retry payment โ this sends you to the Stripe portal to fix the card and re-run the charge.
- Need records for accounting? Use Export to download your full history as CSV or PDF.
Next steps
- Learn the full workflow in Manage subscription and billing.
- Understand payouts and the Stripe connection in Fees, payouts, and Stripe.
- Compare what each plan includes on the pricing page, or explore the admin tools.