The member list in the admin console is where you look people up, act on their accounts, and keep your community organized with tags and saved segments.
Who can do this: Community owners and admins, plus custom roles with View members. Moderators don't have access to the Members section. · Where: Web (admin console). · Plan: Available on every platform plan. Access groups depend on your plan.
Find members in the member list
Go to Admin → Members → All Members. The top of the page shows Total Members, Active Today, New (7 days), and Pending Invites.
- Switch between All, Active, Suspended, and Banned with the tabs above the list.
- Search with Search by name or email....
- Filter by role (All Roles), Last active (for example Last 30 days or Inactive), Verification, and Joined date.
- Click a column heading to sort. Columns include Role, Status, Tags, Access group, Joined, and Posts.
To reuse a set of filters, click Save as segment, give it a Name, choose whether to Share with other admins, and click Save segment. Saved segments appear above the list. Click All members to clear them.
Select several rows to Suspend, Ban, or Export them in one go. For CSV imports and exports, see Import and export members.
Everyone in the community can also browse the Members page, where Filter narrows people by Role, Access group, and Tags.
Act on a member from their member page
Click a member to open their page. The header shows their status, role, and access groups. Click Edit profile to change their name, username, bio, or email. The actions menu next to it offers, depending on your role and theirs:
- View as this user: owner only. A 30-minute, read-only view of the community as that member. You re-enter your password and give a reason, which is logged.
- Verify Member: grant or remove the verified badge.
- Change role…: see Team roles and permissions.
- Warn, Suspend, and Ban: see Ban, suspend, or restrict a member.
- Export data (GDPR), Remove from community, and Anonymize member.
The page has four tabs: Overview, Timeline, Admin Log, and Notes. Overview includes the member's Access Groups, Member Tags, Joined spaces, and Active sessions. To change access groups, see Add or remove a member's access group. Internal staff notes are visible only to admins.
Remove a member from the community
Remove from community is not a ban and doesn't delete the account. The member is signed out everywhere and loses their access groups, all their space memberships, and their course enrollments and progress. Their posts and comments stay. One-time purchases aren't refunded. If they join again later through your community's usual way of joining, they get their old account and posts back. To keep someone out, ban them instead.
Only owners and admins can remove members.
- Open the member's page, click the actions menu, and choose Remove from community.
- Add an Internal note (optional). Leave Email them that they were removed on, or turn it off for spam accounts.
- Click Remove member.
You can only remove regular members. The dialog explains what to do first if the person:
- holds any staff role, including billing admin or a custom role;
- is banned or suspended;
- owns a space, or is a space's only admin;
- has a subscription that will renew. Cancel it first.
Organize members with tags
Tags are colored labels, such as "Top Contributor", that group members for filtering and automations.
- Go to Admin → Members → All Members and click Tag Management.
- Click Create Tag, then enter a Name, Color, and Description.
- To tag someone, open their member page, click Manage in Member Tags, and choose a tag under Assign New Tag.
Tags are public: they show as badges next to member names and in the Members page filter. Keep private context in Internal staff notes instead. Automation rules can Assign tag or Remove tag for you. See Automate tasks with rules.
You can also manage tags from the gear (Members settings) on the community's Members page, under Tags.
Manage member sessions
Go to Admin → Members → Sessions (User Sessions) to see signed-in devices with their location, Last Activity, and status. Use Terminate Session to sign someone out of one device, or select several and use Terminate Selected. On a member's page, Active sessions has Sign out all, which signs them out on every device without changing their account. Sessions are available to owners and admins.
Related articles
Was this guide helpful?