Run a Q&A space

A Q&A Space is the space type for questions and answers. Members ask questions, others answer, everyone upvotes the most helpful answers, and the best answer gets accepted. Use it for member support, an FAQ, or a searchable community knowledge base, much like a forum.

Who can do this: Community owners and admins create Q&A Spaces. Anyone the space allows can ask, answer, and vote. · Where: Web, and the iOS and Android apps. · Plan: Q&A Spaces depend on your platform plan.

Set up a Q&A space

1. Create a space and choose Q&A Space ("Structured Q&A with upvotes and accepted answers."). If the card shows Upgrade, Q&A spaces aren't included in your current platform plan. See Create a space.
2. In the space's Manage panel, open Access Policy → Advanced and set Who can ask a question and Who can answer. The answer setting also covers comments and reactions. See Control who can post, reply, and react in a space.
3. Optionally add Question topics to label questions, and Knowledge collections to curate sets of questions.
4. To check questions before they appear, turn on Require post approval under Moderation rules. New questions then wait in Question review.

Reposting is always off in a Q&A Space. Members can still quote a question in another post.

Ask a question in a Q&A space

1. Open the Q&A Space and click Ask a Question.
2. Enter a title. Every question needs one.
3. Add details, and optionally images, audio, or a file.
4. Optionally click Select Topic and pick one topic.
5. Click Publish Question.

New questions start with the Open status.

In the app: tap the space's compose button, enter a title (Your question title) and details, then tap Post.

Answer a question

1. Open the question and click Write an Answer.
2. Write your answer and click Submit Answer.

To follow up on an answer without adding a new one, click Comment under it, then Write a comment.

Sort answers with Most Voted (the default), Newest, or Oldest. The accepted answer always stays at the top.

In the app: reply to the question and tap Reply. Answers are sorted by Top replies or Recent replies.

Upvote questions and answers

Click the up arrow (Vote) on a question or an answer to upvote it. Click it again to remove your vote. You need to be signed in to vote. Upvotes decide the Most Voted order for both answers and questions.

Accept the best answer to a question

Accepting an answer marks the question as solved.

• Who can accept: the person who asked, community owners and admins, and the admins and moderators of this Q&A Space. Community-wide moderators who aren't staff of the space can't.
• How: click Accept this answer under the answer. In the app, tap Accept answer.

The answer gets an Accepted badge and moves to the top, the question's status changes to Answered, and the person who answered is notified. A question has one accepted answer. To pick a different one, accept the other answer. To undo, click Accepted, then Unaccept; the question returns to Open.

You can't accept an answer on a closed question, in an archived space, or an answer that's hidden or waiting for review.

Close or reopen a question

Close a question when it's resolved, off-topic, or a duplicate. Closed questions stop accepting new answers and comments.

• Close: the question's author, community owners and admins, and the space's admins and moderators can open the question's ⋯ menu and click Close Question.
• Reopen: the same people except the author can click Reopen Question. The question goes back to Answered if it has an accepted answer, or Open if not.

Community-wide moderators who aren't staff of the space can close or reopen questions in bulk from the admin console instead (see below).

In the app, these are Close question and Reopen question.

Question statuses, filters, and search

Each question shows a status: Open (waiting for an accepted answer), Answered (an answer was accepted), or Closed (no new answers).

On the Q&A Space's page, filter by All, Open, Answered, or Closed, and sort by Newest (the default), Most Voted, or Unanswered First. Use Search questions... to find questions by keyword.

Manage all questions in the admin console

Your community team can review every question across your Q&A Spaces in Admin → Content → Q&A (Q&A Management). There, depending on your role, you can filter by status or age, close or reopen questions with a reason (one at a time or in bulk), hide or delete questions, and approve or reject questions waiting for review.

Related articles

• How spaces work
• Comments, reactions, and reply settings
• Review held and pending content
• Organize posts with collections and topics