← TemplatesBusinessRecommended

Customer & Product Community

For SaaS and product teams — a support Q&A, a feature-request board, product updates, and a knowledge base, with light moderation on by default.

Use this template Browse all templates

What you'll get

The starting structure that lands when you launch

6 spaces in 3 categories

Support
Ask the CommunityApproval requiredHelp & How-ToApproval required
Product
Feature RequestsApproval requiredProduct Updates
Resources
Knowledge BaseShow & TellApproval required

4 welcome posts · 3 pinned

Welcome to the community in Product UpdatesPinned
How to ask a great question in Ask the CommunityPinned
How feature requests work in Feature RequestsPinned
Which should we build next? in Feature RequestsPoll
- Better search
- Bulk actions
- More integrations
- A mobile app
Open for 14 days

12 features enabled

AI assistantAutomation rulesBlogContent approvalDiscussion boardsEmail marketingReactions & likesMedia galleryMember discoveryMentionsPollsQ&A

AI assistant, ready on day one

Your community launches with Support Assistant already set up — this is how it greets new members.

Ask before you file a ticket

I search the community and the knowledge base for an existing answer.

How do I get started?Is there an integration for this?How do I request a feature?Where do I report a bug?

Member onboarding

· Welcome message for new members
· 2 onboarding steps
· Community rules

More Business starting points

Business

Brand Community

For brands building a customer community — product news, support discussion, customer wins, and an events calendar.

Business

Customer Academy

For brands educating customers — onboarding and certification courses, a help Q&A, and a resource library. Turn users into power users.

Business

Employee & Internal Hub

A private intranet for your team — company announcements, an employee handbook, a team chat, a watercooler feed, and an internal resource library. Invite-only.