Customer & Product Community
For SaaS and product teams — a support Q&A, a feature-request board, product updates, and a knowledge base, with light moderation on by default.
What you'll get
The starting structure that lands when you launch
6 spaces in 3 categories
- SupportAsk the CommunityApproval requiredHelp & How-ToApproval required
- ProductFeature RequestsApproval requiredProduct Updates
- ResourcesKnowledge BaseShow & TellApproval required
4 welcome posts · 3 pinned
- Welcome to the {{site.name}} community in Product UpdatesPinned
- How to ask a great question in Ask the CommunityPinned
- How feature requests work in Feature RequestsPinned
- Which should we build next? in Feature RequestsPoll
- Better search
- Bulk actions
- More integrations
- A mobile app
Open for 14 days
12 features enabled
AI assistant, ready on day one
Your community launches with Support Assistant already set up — this is how it greets new members.
Ask before you file a ticket
I search the community and the knowledge base for an existing answer.
Member onboarding
- · Welcome message for new members
- · 2 onboarding steps
- · Community rules
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brandCustomer Academy
For brands educating customers — onboarding and certification courses, a help Q&A, and a resource library. Turn users into power users.
brandEmployee & Internal Hub
A private intranet for your team — company announcements, an employee handbook, a team chat, a watercooler feed, and an internal resource library. Invite-only.